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How The Repair Process Works

This Is How The Cell Phone Repair Process Works

Cell Phone Repair Made Easy

Fixing your Cell Phone at CellularDR is Easy as 1 - 2 - 3

Repairing your defective or broken cell phone has never been easier. We understand how frustrating it is to be without your cellphone for a day or two, let alone 3 to 4 weeks which is at a minimum how long it will take most cellphone manufacturers to repair your cellphone, if it meets their strict warranty guidelines.

We have tried to make the repair process as easy as possible. Simply follow the three steps listed below and your cell phone will be on it's way to us for a full check-up and repair.

Step 1.) Go to cell phone repair and choose the repair service that best describes the malfunction with your cellular phone.

Step 2.) Complete the checkout process by paying for the repair service.

Step 3.) Follow the mailing instructions and ship your cell phone to us.



Helpful hints to guide you through the cell phone repair process

You will be asked to pay for the repair labor service fee and return shipping of your cellular phone back to you during the checkout process.

Be sure to take advantage of the "Additional Information" box during checkout to explain any other details regarding the problem you are experiencing with your cell phone. This will help expedite your cellular phone through the repair process.

Once your cell phone is received and checked-in you will be notified by email. Your phone will be assigned to one of our highly qualified factory trained technicians within 24 hours and you will receive an update within 5 to 7 business days.

If any parts are required to complete the repair of your cellphone, you will be contacted by email and given detail instructions on how to purchase the part on our website.

If no parts are necessary to complete the repair, then it will be repaired and shipped back to you right away.

If the damage to your phone is not economically feasible to repair or your phone is deemed un-repairable, you will have two options:

  1. We can ship your cell phone back to you at no additional charge or
  2. We can recycle your cellular phone and in place of your damaged phone, usually we offer a minimum $15 recycling coupon which you can use on our website to purchase a replacement cellphone or anything else you may like such as accessories or even other services.


We will keep you updated every step of the way. You will receive email updates throughout the cell phone repair process, so please be sure to provide us with an updated email address which you will be checking often.


Preparing to ship your cell phone

Do NOT include your Charger, SIM card, SD card, Stylus, Instruction Manual or any other accessories.

We can not guarantee the return of any accessories other than the above if sent with the phone.

Do NOT Ship your phone in the original box provided with the phone. The box and packaging used to ship us your cellphone will be discarded.

As a precaution when shipping your handset to us for repair, we urge you to use a shipping carrier that offers the option of tracking and insurance on the package. CellularDR is not liable if the package is lost prior to reaching our facility. You have several options such as UPS, FedEx, USPS and many more. There are also many small shipping stores or you now have the option of shipping inside most Office Depot and Staples stores.

It is very unlikely but possible in some rare cases to lose the data in your phone during the repair process. We always recommend back-up of your cellphone data and any third party software, including personal information such as phone book contact list, pictures, text messages, ringtones, games etc…

If you do not have the means necessary to perform a backup of any important information stored on your phone, you may want to consider purchasing one of the data backup services with your repair service. You can find these services by clicking here.


Ship Your Cell Phone

Your order confirmation receipt is emailed to you immediately after the purchase of your repair service and includes your contact information along with the details of your purchase.

Please be sure to include a copy of your order confirmation with your phone. If you do not have access to a printer, simply write your order number on a piece of paper and attach it to your cell phone.

Keep a copy of the order confirmation for your records and refer to the Order Number if you need to contact us for any reason. Also please make sure your order number is always included in any correspondence to us.

Ship your phone using a traceable method (UPS, FedEx, USPS). If using U.S. Postal Service be sure that it can be traced and is insured. We will not be responsible for equipment lost or damaged during shipping. Your phone will be shipped back to you insured for the total amount of your repair service charge.

Ship your cellphone to:
REPAIR (Enter Order Number Here)
401 N Orange St
Glendale, CA 91203

All Cellphone Repairs carry a limited 30 day warranty starting the day which the phone ships from our repair facility. This warranty is limited to the specific repair performed. Liquid damage, Tampering with the phone and abuse voids all warranty.


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