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Shipping Instructions

Shipping Instructions


Preparing to ship your cell phone


Do NOT include your Charger, SIM card, SD card, Stylus, Instruction Manual or any other accessories.

We can not guarantee the return of any accessories other than the above if sent with the phone.

Do NOT Ship your phone in the original box provided with the phone. The box and packaging used to ship us your cellphone will be discarded.

As a precaution when shipping your handset to us for repair, we urge you to use a shipping carrier that offers the option of tracking and insurance on the package. CellularDR is not liable if the package is lost prior to reaching our facility. You have several options such as UPS, FedEx, USPS and many more. There are also many small shipping stores or you now have the option of shipping inside most Office Depot and Staples stores.

It is very unlikely but possible in some rare cases to lose the data in your phone during the repair process. We always recommend back-up of your cellphone data and any third party software, including personal information such as phone book contact list, pictures, text messages, ringtones, games etc…

If you do not have the means necessary to perform a backup of any important information stored on your phone, you may want to consider purchasing one of the data backup services with your repair service. You can find these services by clicking here.


Ship Your Cell Phone

Your order confirmation receipt is emailed to you immediately after the purchase of your repair service and includes your contact information along with the details of your purchase.

Please be sure to include a copy of your order confirmation with your phone. If you do not have access to a printer, simply write your order number on a piece of paper and attach it to your cell phone.

Keep a copy of the order confirmation for your records and refer to the Order Number if you need to contact us for any reason. Also please make sure your order number is always included in any correspondence to us.

Ship your phone using a traceable method (UPS, FedEx, USPS). If using U.S. Postal Service be sure that it can be traced and is insured. We will not be responsible for equipment lost or damaged during shipping. Your phone will be shipped back to you insured for the total amount of your repair service charge.

Ship your cellphone to:
Attention: REPAIRS
401 N Orange St
Glendale, CA 91203

All Cellphone Repairs carry a limited 30 day warranty starting the day which the phone ships from our repair facility. This warranty is limited to the specific repair performed. Liquid damage, Tampering with the phone and abuse voids all warranty.


US Postal Service Packing & Shipping Video


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